After Sales Service

We think service is more than just repair and maintenance.
AuE offers you a comprehensive service package that is tailored to your needs.

24-Hour-Service - 7 days a week

Once your project has been successfully approved, we will never leave you alone with your system! In the event of a fault with your machine or system, our 24-hour service will help you get it back into production in the shortest possible time. Thanks to our in-house engineering department, we are always able to provide you with a specialist.

Unsere Ingenieure und Techniker bieten Ihnen telefonische Hilfestellung oder sorgen durch Teleservice für kurze Reaktionszeiten und reduzierte Ausfallzeiten. Sollte eine Vor-Ort-Reparatur nötig werden, so sind unsere qualifizierten Mitarbeiter weltweit in kürzester Zeit vor Ort.

24/7 Service Hotline for emergency

+49 561 / 5895 - 119

Or simply send us an E-Mail

To enable us to process your service report or service request more quickly, please complete our service form. 
Our service department will get in touch with you as soon as possible  aus. 
 

Our all-round service for your safety!

1. inventory

Service begins with the first contact. We focus all our attention on your requirements and identify 100% with your goals.

2. retrofit

If required, we bring systems or controls up to date, install them and put them into operation.

3. training

Our training courses guarantee short familiarization times, high user acceptance, operator safety and thus full utilization of the machines and systems.

4. maintenance contract

Individual maintenance contracts for periodic checks guarantee a longer service life of the equipment as well as decreasing costs for repair and maintenance.

5. remote diagnosis

Remote diagnosis keeps downtimes as low as possible and saves time as well as costs. From our location, we can view your system and intervene in a controlling manner.

6. spare parts

We assist with identification, provide information on prices and delivery times, arrange shipping and advise on the development of customer-specific spare parts concepts and the optimization of your spare parts stock.

Return of goods

Easy and fast processing of your goods return & repair

Behind every relief is a good idea: In order to make the processing of your returns or repairs simpler, more efficient and faster, we have introduced an MRP (Merchandise Redelivery Process), which in the meantime has proven to be very advantageous for our customers. Because of a clear and precise allocation of your returns and repairs we can handle them more efficiently.

By sending us the completed MRP form, you also provide us in advance with all the important details about your goods return. This enables us to achieve a significant reduction in processing time and deal with your request more quickly.

 

Download MRP-Form

This is how easy your goods return works

  • Please send the completed MRP form to service@aue-kassel.de.
  • We will immediately send you your MRP number by email. This is your authorization to return this item. The MRP number is valid for 2 months from the date of notification..
  • Please wrap the item carefully, write your MRP number clearly on the outside of the package and send it to us at the following address

 

 

AuE Kassel GmbH
Service
Heinrich-Hertz-Straße 52
34123 Kassel

  • As soon as we receive your delivery, it will be processed by computer.
  • You can check the status of your shipment with our service team at any time. Please feel free to call our service hotline +49 561 5895 - 119 or send us an e-mail to service@aue-kassel.de.
  • Please understand that returns without MRP number can unfortunately not be processed.

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    We thank you very much for your support!