In our eyes, service is more than just repair and maintenance.
AuE offers you a comprehensive service package that is completely tailored to your needs.
After a successfully completed project, we will not leave you alone with your plant! In case of a malfunction of your machine or plant, our 24-hour service will help you to bring it back into production in the shortest possible time. Due to our in-house engineering we are always able to provide you with a specialist.
Our engineers and technicians offer assistance by telephone or provide teleservice to ensure short response times and reduced downtime. Should an on-site repair become necessary, our qualified employees are on site worldwide in the shortest possible time.
Behind every relief is a good idea: In order to make the processing of your returns or repairs simpler, more efficient and faster, we have introduced an MRP (Merchandise Redelivery Process), which in the meantime has proven to be very advantageous for our customers. Because of a clear and precise allocation of your returns and repairs we can handle them more efficiently.
By sending us the completed MRP form, you also provide us in advance with all the important details about your goods return. This enables us to achieve a significant reduction in processing time and deal with your request more quickly.
AuE Kassel GmbH
Service
Heinrich-Hertz-Straße 52
34123 Kassel
We thank you very much for your support!