In our eyes, service is more than just repair and maintenance.
AuE offers you a comprehensive service package that is completely tailored to your needs.
24-hour service - 7 days a week
After a successfully completed project, we will not leave you alone with your plant! In case of a malfunction of your machine or plant, our 24-hour service will help you to bring it back into production in the shortest possible time. Due to our in-house engineering we are always able to provide you with a specialist.
Our engineers and technicians offer assistance by telephone or provide teleservice to ensure short response times and reduced downtime. Should an on-site repair become necessary, our qualified employees are on site worldwide in the shortest possible time.
Our all-round services for your safety!
Service starts with the first contact. We give our full attention to your requirements and identify 100% with your goals.
If required, we bring systems or controls up to date, install them and put them into operation.
Our training courses guarantee short familiarization times, high user acceptance, operator safety and thus full utilization of the machines and systems..
4. maintenance contract
Individual maintenance contracts for periodic checks guarantee a longer service life of the equipment as well as decreasing costs for repair and maintenance.
5. remote diagnosis
Remote diagnosis keeps downtimes as low as possible and saves time as well as costs. From our location, we can view your system and intervene in a controlling manner.
6. spare parts
We assist with identification, provide information on prices and delivery times, arrange shipping and advise on the development of customer-specific spare parts concepts and the optimization of your spare parts stock.
Return of goods
Easy and fast processing of your goods return & repair
Behind every relief is a good idea: In order to make the processing of your returns or repairs simpler, more efficient and faster, we have introduced an MRP (Merchandise Redelivery Process), which in the meantime has proven to be very advantageous for our customers. Because of a clear and precise allocation of your returns and repairs we can handle them more efficiently.
By sending us the completed MRP form, you also provide us in advance with all the important details about your goods return. This enables us to achieve a significant reduction in processing time and deal with your request more quickly.